Ken M Uay

Great service

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Zoe and Jemma work at Conyers mellow. The service was awesome tonight. My pizza was one of the best I have had there. Keep up the great work and customer service
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Pros:
  • Great customer service

Preferred solution: The service was great

User's recommendation: Best mellow I have been in.

Anonymous
map-marker Mobile, Alabama

Complaint about food

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Uber Order= REGULAR crust pizza with X cheese, CHOCOLATE CHIP cookie & a fudge brownie. Items received: THIN crust pizza with X cheese, a half-done SUGAR cookie and a PEANUT BUTTER cookie! I'm allergic to peanut butter. The number provided is not in service. I called the store 9 times and got no answer.
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Lauren D Htw

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Verified Reviewer
| map-marker Saint Simons Island, Georgia

Extremely poor service for years now escalated to also accusing me of not taking care of my dog

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Other customer had to alert bartender I was even there. Bland salad pushed to counter, asked if I wanted a box after having personal conversation with two (seemed) employees.

No quality check

No concern even after pushing again to counter.

MY behavior with my dog because we dont get to check in with hostess and dont get service.

Icing on the cake.

I am questioned as

To the well being of my dog, who can not be porch side, after

Checking on him EVERY SINGLE TIME He barked in front of the waitress who I have over tipped cash in prior visits.

No concern for me the customer only a quick rush to judgment over a situation your establishment and wait staff caused.

Not only am I insulted that no one cared to check on the ACTUAL reality but that I am suspect after holding my sons graduation party there and continuing to patronize your establishment even after so so many bad experiences.

Dont worry it wont ever happen again. I will never be back and I will keep everyone informed how poorly your wait staff is trained.

Overheard at your bar by off duty employees can you believe they ordered a dirty martini dry

Yes I can because dry means no vermouth and dirty means olive juice.

They are obviously not trained. Thats an easy one.

Insult to injury has no better explanation except the manager did not apologize until I pointed it out to her that she had not.

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Cons:
  • Everyone seems so entitled to serve you with zero knowledge or experience

Preferred solution: Apology

User's recommendation: Never go here

Sara M Ome

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Verified Reviewer
| map-marker Jacksonville, Florida

Management and hostess issue St Johns Ave location

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My family if 6visited ths location on Saturday around 6p. The hostess was staring into space so I soooe up with an infant on my hip and said, Hi, we have 6 pls.

She replied tht there was a 25 to 30 minute wait I said, Ok ty she stared back into space so I looked around for a waiting area while physically remaining in front of her she did not take my name or offer us where to sit which is literally her only job. Once I noticed there were other ppl coming in and she took their names!! I saw a girl w a broom n asked her to tell the hostess she didnt take our name n we had been waiting 20 minutes all the while we were the only ppl waiting!! The hostess replied n said well u walked away n I said after you blatantly went back to staring in space i figured you wood just come get us we were the only people.

I asked for a manager. They hostess went shaking her head to the manager obviously stating this was somehow me n my familys fault. Talking to the so called manager a short 20 yr old Asian girl, who began rolling her hands around while talking to me n offered nothing to fix the problem n was obviously not management. I told her this is a training issue and she told me the hostess was frustrated and I said at what?!

All she had to do was take our name and say pls have a seat and wait here if youd like. Its not difficult! I said obviously you are not a manager and i will be contacting your corporate office. My children grand children were starving n my children all have hypoglycemia and needed to eat intricately.

I took them all to kickbacks gastropub and had a professional experience. You cant hurt teenagers and not do quality assurance. I own there companies and i wld have fired them both in the spot and cleared a table myself and served them personally. Anything.

She said nothing but about her obvious friends feelings abt a situation the hostess should have taken accountability for. WOW just WOW. I hv for adult children n five grands. Accountability is a must.

These people act like they never had a parent or a job or a manager.

Very unorganized. Appalling.

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Stephanie G Rkc

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Verified Reviewer

Child Labor Laws 2nd review

After emailing the legal department regarding, not only my child, but the other minors at the restaurant not being made to take 30 minute breaks, I received an email from a man in management. Legal has not reached out to me.

This man said he was a manager and wanted to speak to me the next day.

I declined, stating that I only wanted reassurance that this will stop happening. I informed him of the law again and told him Im concerened for the kids that work there.

I received a notification that he replied to my email but when I opened the app to try to read it, it was no longer there. Possibly deleted within the time frame that some apps allow you to retract an email. I sent him an additional 2-3 emails requesting an update.

None of my emails were answered.

Tonight my child got home from work and when I asked her if she took a break, she said no.

Someone needs to nip this in the bud.

Its legally the employers obligation to ensure these kids get their mandated break time.

HR has never returned my calls either. I would like something in writing stating the violation of these childrens rights is being addressed please.

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Preferred solution: Child labor laws to be followed

Lisa P Ngk

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Verified Reviewer
| map-marker Asheville, North Carolina

Pick up

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Online pick up person was on personal cell phone and had to wait for her to get off personal call. Did not apologize for wait and did not confirm order when she handed me the box.
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Pros:
  • Food was great
Cons:
  • Service on this visit was challenging

Preferred solution: Train staff yo be better

Aaron C Whl

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Verified Reviewer
| map-marker Hilton Head Island, South Carolina

Harassment of employees at Hilton Head SC location

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Id like to discuss a harassment issue occurring at the Mellow Mushroom at the Hilton Head Island South Carolina location. This is not for myself but I am representing my Son Ashton.

I have been an Executive in hospitality for 35 years and though that you may be able to support this location with improving the coaching and counseling procedures at this location. My son Ashton Cox was involved with a miss communication between the two managers upon his check out at the end of his shift. He was told to go home by one manager after completing his duties. The second manager then told him to complete more side work on his way out.

Ashton told the manager he was checked out and went home. The grievance is based on the fact that he has since been removed from the schedule with no communication or any prior documentation to discuss with him not meeting the expectations of policy. This is clearly a very poor level of coaching and counseling within a Mellow Mushroom establishment that can be improved with your guidance. I know that the scenario is trivial but basic management protocol within this location is not being utilized.

The harassment is based on an interpersonal relationship between the second manager and an hourly employee that influenced the manager to request the last minute request and then decide to remove him from hot schedules with no prior verbal or written documentation. I am confident that this style of mamagement can be corrected with your guidance.

Best Regards,

Aaron Cox

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Pros:
  • Good pizza
Cons:
  • Poor management

Preferred solution: Improve managers concerning employee coaching and counseling

User's recommendation: Need training in management team

1 comment
Guest

Unless you are just trying to draw public awareness, this seems like the kind of thing that you would contact corporate about directly.

Stgoly

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Verified Reviewer

Child labor laws

My daughter has worked for mellow mushroom since 3/26/2023. She worked that day and every day until Friday 3/31.

She then worked again on 4/3/2023. Around this time I began to realize she wasnt getting breaks. Shes 16 and all shifts have been 5-7 hours. Yesterday, 4/6, she worked again.

Before work she asked a manager about breaks and was told that she has to ask in order to get a break (under FL law this is not true). That shift, my daughter felt it was too busy for her to take a break and she felt like things would have fallen apart if she took one, so she did not ask and ended up not being given a break again. She has worked a total of 7 shifts with zero breaks and is about to start her 8th shift today at 4pm.

Im well aware of the child labor laws. Please educate management and owners that it is their legal obligation to make minors take a 30 minute uninterrupted break, ensure she is paid for all time worked and that she is not withheld money due for breaks she did not get.

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Preferred solution: Child labor laws to be followed

Lauren D Htw

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Verified Reviewer

Accused of not taking care of my dog

I am a regular customer. I have overlooked very poor service in the past and always over tip past but this is too much.

I came to eat lunch. I parked back in with camper top open for my dog.

We have had many problems getting patio service with my dog so I left him well set up with camper top open and on a bed of many layers. Obvious water available (two bowls) and I checked on him so many times, probably 6 in 1 hour visit. (Many more times than I had been noticed or asked for service)

I ordered him a hamburger, no seasoning and pointed it out to the bartender what I was doing.

In spite of ALL this: I observed a server who I have over tipped in the past and another stranger to me looking at my dog in the back of my truck.

They never bothered to inquire rather just assumed. YES ASSUMED, even though there was premium

Price food ordered for him, that he was being abandoned, mistreated or who knows.

Mandy, the manager is familiar with me and has been great on many occasions. She and ironically, the waitress who again assumed my dog was being mistreated never bothered to gain any more information than what they suspected to be neglect.

You have cameras so

Look it up. I am going to blast you from *** to high water for this.

No apologies until I pointed that out.

No offer to comp until I walked demanding it.

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Cons:
  • All

Preferred solution: Apology

User's recommendation: Never

Anonymous
map-marker Gainesville, Georgia

CAR VANDALIZED

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My car has been vandalized twice at the Mellow Mushroom in Gainesville, GA. But the location refuses to put cameras in the parking lot, even though their own employees cars have been vandalized. This last instance cost me over $2,000. With zero remorse from Management or Ownership
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Anonymous
map-marker Toms River, New Jersey

Gift card can't be used because of store closure

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I received a $100.00 gift card for Christmas and the only Mellow Mushroom in the state of NJ has closed. I have been trying to reach Mellow Mushroom to see what can be done but I cant get them to respond. I love their pizza but have to give them a low rating because of the poor customer service I am experiencing.
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Zarianna Irh

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Verified Reviewer
| map-marker Jacksonville, Florida

PRICE OF DRINKS

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Starting in ATL in the 70's I have been a regular customer for that long. I now live in Jax Beach and bring my ATL friends there to reminisce about ATL. I was blown away by the price of a rocks margarita at $15 for a pourly made drink. After two, I happened to ask the price and then we decided not to order dinner. This is jax beach not midtown Atlanta. Truly dissapointed and will not be going back. AND I would like a refund.
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User's recommendation: dont go too expensive for casual food

Claudia O Avr

Lousy pizza

Your pizza is awful. The dough is tough, the crust is hard and dry, uncooked bacon, take of the skin on the tomatoes, onion chunks should be sliced, not enough cheese
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Loss:
$20

User's recommendation: Go somewhere else

Resolved
Gerald S Hqs

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Verified Reviewer
| map-marker Lexington, South Carolina

Resolved: Poor Customer Care Relations

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Updated by user Dec 23, 2022

Company fixed the issue and I have been provided with product replacement. I was able to contact the Franchise that owns Mellow Mushroom, spoke with a very nice customer service rep that totally understood my concern, apologized and was able to have the vendor resend eClub codes. I have already used 1 of the 2 received.

Original review Nov 23, 2022
I have been a member of Mellow Mushroom eClub and receive emails twice a year with Promotional Codes for free items. I received an email for my anniversary date in October which did not have the promo code, so I contacted Customer Care online and received an email from the manager of the local unit.

He stated that he would contact corporate IT about the issue. He communicated with me for a few days about it and I explained I had not heard from IT.

It has been 5 weeks now and I have not heard from Mellow Mushroom IT, Customer Relations or the local manager. If this is typical of customer care that Mellow Mushroom provides, I DO NOT recommend that pizza business
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User's recommendation: I do not recommend patronizing Mellow Mushroom

Alyssa P Lpq

Website broken-- cannot order for delivery

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From my address, the website refuses to allow me to order for delivery. You ought to be able to do this thru the website EASILY, from a college campus no less!

Its been broken for months, unfortunately. It isnt just a problem on my device, Ive tried from two laptops AND two phones it isnt just user error, either, because nobody has been able to order mellow mushroom for delivery from mellow mushroom.

We like using them for catering at the university (theyre awesome because they have great vegan options and delicious food and theyre great at being tax exempt for our state purposes etc) but this has made it much more difficult. I literally called their customer service number and the woman who answered the phone essentially told me shed let her supervisor know, and told me to try ordering thru door dash or Uber eats.

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Pros:
  • Great food
Cons:
  • Bad website

Preferred solution: Deliver product or service ordered

User's recommendation: Ask them to